TC Academy Learner Terms, Cancellation and Refund Policy
TC Academy Learner Terms, Cancellation and Refund Policy
Effective and last revised: 13 September 2026
These terms apply to ordinary online lessons, courses, digital teaching materials and related learner services supplied by TC Academy, operated by Style Free LLC. Course-specific conditions shown before purchase also form part of the agreement. If they conflict with mandatory law, the law prevails.
1. No universal eight-day cooling-off period
Ordinary distance-sales transactions, including ordinary one-off online lessons and ordinary digital course materials, do not automatically carry a statutory eight-day cooling-off or refund period under Japanese law. This does not limit any right or remedy that must apply to a particular transaction by law, including where a contract falls within the rules for specified continuous service offers.
2. Ordinary online lessons
Any cancellation, rescheduling deadline or fee before a lesson begins will be stated in the relevant course or booking conditions before purchase.
After an online lesson has been delivered, a refund will not normally be provided solely because the learner considers that the lesson differed from their expectations, was not the content they had imagined, or did not produce a desired result.
This does not exclude a remedy where, for example, the instructor did not attend, the service was not supplied, there was a material failure in delivery, a duplicate payment occurred, TC Academy failed to perform its obligations, or a refund is otherwise required by law.
3. Digital teaching materials
Once viewing, streaming, downloading or other access to digital teaching materials has been enabled, cancellation or refund for the learner's own convenience will not normally be available.
This does not exclude a remedy where, for example, the materials were not supplied, they cannot be used because of a system failure, they materially differ from the description, a duplicate payment occurred, TC Academy failed to perform its obligations, or a refund is otherwise required by law.
4. Review and remedies
If a learner reports a material failure or another matter requiring review, TC Academy may examine the explanations of both parties, booking records, delivery records, communications and other relevant information. TC Academy will manage the final transaction response and may, according to the circumstances, arrange a rescheduled session, re-performance, partial refund, full refund or another reasonable remedy. An instructor does not decide the final refund outcome unilaterally.
5. Course-specific and statutory rules
Price, access period, lesson schedule, cancellation or rescheduling deadlines, and any other course-specific conditions will be displayed before formal purchase. If a particular contract is subject to mandatory cooling-off, cancellation, intermediate termination or refund rights under applicable law, those rights and the required disclosures apply regardless of these ordinary rules.
6. Contact
Questions or requests for review should be sent through Contact TC Academy. Please include the order or booking reference and a concise description of the issue, but do not send passwords or full payment-card details.