TC Academy Learner Terms (including the Cancellation and Refund Policy)

Terms version: 1.0.0 / Effective from: 2026-09-30

Operator: STYLE FREE LLC.

Article 1 (Scope)

These Terms set out the conditions under which learners buy and use online lessons, corrections and other paid services, and digital teaching materials (together, the 'Services'), on TC Academy, operated by STYLE FREE LLC. ('we' or 'us').

The cancellation and refund summary shown on product pages and on the final purchase confirmation screen has the same content as these Terms.

Where mandatory provisions of the Consumer Contract Act or other laws provide otherwise, those provisions prevail.

Article 2 (Eligibility and minors)

Paid Services are available to persons aged 18 or older, or to persons whose parent or guardian made the purchase or has consented to their use.

We do not collect dates of birth for this purpose. We rely on your confirmation on the consent screen.

Article 3 (Account)

You manage your own account and must not let any third party use it, lend it or transfer it.

Purchased lesson rights and material access may be used only by the holder of the account that made the purchase.

Article 4 (Contract and payment)

A contract for the Services is formed when your Shopify order is completed. You pay the price shown on the product page in advance, by a payment method offered by Shopify at checkout.

If you are charged twice for the same item by mistake, we refund the duplicate payment in full.

Refunds are made by us through Shopify, normally to the original payment method.

Article 5 (Cooling-off)

Ordinary mail-order sales, one-off online lessons and digital materials do not automatically carry the statutory cooling-off right (unconditional cancellation) under the Act on Specified Commercial Transactions. The cases in which you can cancel or receive a refund are set out in Articles 7 to 12.

Where the law does give you a cooling-off right or any other right, these Terms do not limit it.

Article 6 (Taking online lessons)

Online lessons take place on Google Meet or a similar online meeting service. You provide the device and internet connection needed to take part.

Recording lesson audio or video is prohibited unless the instructor agrees at the start of the lesson. Even with that agreement, a recording is for your own review only and must not be shared, published or redistributed.

Article 7 (Cancellation of a lesson by the learner)

You may cancel a lesson up to 24 hours before its start time, on the booking screen or through the contact point in Article 24. In that case we refund the full price through Shopify to your original payment method.

As a standard rule, a cancellation made less than 24 hours before the start time is not refunded.

Where a sudden illness, disaster or other unavoidable circumstance can be confirmed with documents or similar evidence, or where the law requires it, we may decide case by case to refund as an exception.

Article 8 (Learner no-show)

If you have not joined within 15 minutes after the lesson start time, the lesson counts as used and, as a standard rule, is not refunded.

If you disagree with being marked as a no-show, please contact the contact point in Article 24. We check the facts and make the final decision.

Article 9 (Cancellation by the instructor or by us)

If a lesson is cancelled for reasons on the instructor's side or ours (including when the instructor does not join at the start time, and when the lesson cannot take place for a cause on the instructor's side or ours), you may choose either a full refund or a new lesson time. You pay nothing extra.

If you choose a new time but no time that works for both sides is found within 14 days after the cancellation, we refund the full price.

Article 10 (Digital materials)

Once your access to a digital material has been activated (it can be viewed or downloaded), we do not give refunds for change of mind or convenience.

We refund the full price if: (1) access is not granted and you cannot use the material; (2) we cannot restore access within 7 days after you tell us you cannot use it; (3) the content differs in a material respect from the product page description; or (4) you paid twice for the same material.

When we make a full refund for a material, your access to it ends.

Article 11 (Partial refunds)

A partial refund is not a standard remedy under these Terms.

After reviewing the individual circumstances, we may offer a partial refund as an exception. Any such refund is made by us individually in Shopify.

Article 12 (72-hour review period and reporting problems)

For an online lesson, the review period is 72 hours from the time the instructor files the lesson completion report. The deadline is shown on your My Page.

For a digital material, the review period is 72 hours from the time your access is activated. Please report problems with digital materials to the contact point in Article 24.

If no problem is reported within the review period, the lesson or material is confirmed as delivered normally. When you report a problem, describe specifically what happened (for example: the lesson did not start, it ended early, or the content was very different from the description).

We review records such as booking and cancellation records, the completion report, messages, submission history and payment records, and make the final decision on a refund, a repeat lesson or other handling. An instructor cannot decide a refund alone. Subjective dissatisfaction alone is not a ground for a full refund.

Even after the review period has ended, we accept and review reports of fraud, serious defects or claims based on law through the contact point in Article 24. The end of the review period does not remove any rights you have under the law.

Article 13 (Submissions and records)

Files you submit for corrections or similar services, and related records, are kept under our retention policy and deleted when the retention period ends. A refund does not immediately delete your submissions.

We handle personal information under our privacy policy.

Article 14 (Prohibited conduct)

You must not: (1) share, lend or transfer your account; (2) record a lesson, or share a recording, in breach of Article 6; (3) copy, repost or redistribute materials, or provide them to third parties; (4) harass, discriminate against, threaten or otherwise disturb instructors, other learners or us; (5) solicit an instructor to deal directly outside TC Academy; (6) make fraudulent payments, impersonate others or commit other fraud; or (7) act against the law or public order and morals.

Article 15 (Restriction of use)

If you breach these Terms or there is another reasonable ground, an instructor may stop new purchases and bookings from you for that instructor's services, and we may do so for all Services.

Even then, transactions you have already paid for are handled separately by us: they are delivered, reassigned to another instructor, or refunded.

Materials you have already purchased remain available. However, where there is misuse related to a material, such as redistribution, we may suspend access to that material while we review the matter.

Except in an emergency, we notify you of a restriction. You may ask for it to be reviewed through the contact point in Article 24.

Article 16 (Intellectual property)

Copyright and other rights in materials, lesson content and other parts of the Services belong to the instructor, to us or to the rightful owner.

You may use purchased materials only for your own learning, on a non-exclusive and non-transferable basis.

Article 17 (Third-party services)

The Services use third-party services such as Shopify, payment providers, Google Meet and Google Calendar. If an outage of those services prevents us from providing the Services, we check the situation and respond in good faith.

However, if a lesson link does not work for a cause on the instructor's side or ours, this is treated as a cancellation by the instructor or by us under Article 9.

Article 18 (Our liability)

If you suffer loss because of our intent or gross negligence, we compensate that loss.

If you suffer loss because of our ordinary (slight) negligence, our compensation is limited to the amount you paid for the transaction in which the loss arose.

Where the Consumer Contract Act or other law does not allow this limit, the limit does not apply and we are liable as the law provides.

Article 19 (Changes to these Terms)

We may change these Terms in accordance with the law. When we do, we show the content of the new version and its effective date in advance.

We ask you to accept a new version the first time, after the change, that you book a lesson or reserve or submit a correction. If you do not accept, only new bookings and new correction reservations or submissions are unavailable. You can still use purchased materials, cancel bookings and report problems.

If you paid before the change for a lesson or correction you have not yet used, and you do not accept the new version at its first use, we refund the full price of that unused item on request.

Article 20 (Record of consent)

We record and keep the version of these Terms you accepted, the text shown to you, the language and the date and time of acceptance.

Article 21 (Products offered)

We currently offer one-off online lessons, one-off corrections and individual digital materials. Lesson packs, memberships, subscriptions and other continuing products are not offered under these Terms.

Article 22 (Language)

These Terms are provided in Japanese and English. If the two versions differ, the Japanese version prevails unless the law provides otherwise.

Article 23 (Governing law and jurisdiction)

These Terms are governed by the laws of Japan. Jurisdiction over disputes about the Services is determined as provided by law.

Article 24 (Contact point)

Cancellations, refunds, problem reports, objections to a no-show mark, requests to review a restriction and other enquiries are handled through the official TC Academy contact page.

STYLE FREE LLC. / TC Academy

2-2-17 Baba, Niiza-shi, Saitama 352-0016, Japan

Contact: https://treasurecastle.online/pages/academy-contact